POLICIES

Some session dates may vary; please see specific program for details. Members of the Stevens Point Area YMCA receive substantial discounts on programs as well as preferred registration. You can register online at www.spymca.org, in person, by phone or drop off a registration form during regular office hours. Drop-off registrations will be taken in advance and kept until the appropriate registration day. If you have questions about registration, call 715 342 2980. Online registration is easy and convenient. You can sign up any time of day for many classes. You can also pay for programs and child care. Our online system is safe, secure, and easy to use.

 

Age Policy
Facility minimum is age 7 for children unaccompanied by an adult.

Aquatic Center Guidelines
Children 6 and younger must be accompanied by a parent/guardian in the water at all times. For health concerns, a full body shower with soap is required before entering pool area. Safety breaks may be taken as often as every 30 minutes during Open Swim to ensure the safety of our swimmers. Please allow 5-10 minutes for pool format changes. This allows our lifeguard staff to move, remove, or add lane lines to change the configuration of the pool.

A.W.A.Y. Program
(Always Welcome At the YMCA)
This program offers YMCA members who are traveling the opportunity to use the local YMCA. The Stevens Point Area YMCA participates in this program. We just ask you to present your membership card along with a photo i.d. at sign in. A complete list of participating YMCAs is available at Member services.

Bike Parking
There are bike racks located on the west side of the YMCA by Adventure Alley. Please make sure to lock your bike securely. The YMCA is not responsible for any lost, stolen or damaged bikes.

Cell Phone & Electronic Use Policy
Use of all cell phones and electronic devices is prohibited in all locker rooms and rest rooms. This policy is to protect the privacy of our YMCA patrons.

Check-In Procedure
Members must present their YMCA photo membership card at Member services to gain entry into the facility. If you haven’t received your photo card yet, please stop to have your picture taken. Lost or stolen cards must be reported and replaced. Please let our staff know if you need a replacement card. Program participants must register at the Member services prior to attending class.

Facility and Pool Rental
Rent the YMCA for your next special event! To make arrangements for your group, call 715 342 2980. Pool, family rentals and school groups contact Michael at ext. 331. Birthday parties call the Child Development Office at ext. 323. For a group of 10 or more, you must contact the above staff regarding your group at least 10 days prior to your event date. Birthday parties need to be booked 14 days or more in advance. Call now-dates fill up fast.

Instruction Policy
Due to liability reasons, the YMCA does not allow skill instruction, coaching or personal training by someone other than certified YMCA staff.

Lost & Found
The YMCA suggests that you invest in a strong lock and always secure your belongings. If you do lose an item, please inquire at the front desk. The YMCA is not responsible for lost, stolen or damaged items.

Methods of Payment
Monthly Bank Draft The YMCA will draft your checking, savings, or credit card account monthly. A voided check along with your first month’s payment are required upon joining. Monthly bank draft memberships continue indefinitely, until you give the YMCA written notice 15 days in advance of your automatic withdrawal date. A $20 service fee will be charged on any returned draft. Fees are non-refundable.
Annual Payment Annual memberships require a 12 month membership commitment. Membership is non-refundable. The YMCA reserves the right to change membership fees with 30 days written notice to members.

Parking
The Stevens Point Area YMCA parking lot is for use by members and participants who have a valid Y parking sticker while they are present in the YMCA building. All day parking is strictly prohibited. Tickets will be issued by the Stevens Point Police Department for any violations. Repeat offenders may be ticketed and towed at owner’s expense. Participants who use the parking lot must sign in at the front desk. University or overnight parking is NOT allowed.

Photographs
The YMCA reserves the right to take photographs of adults and children participating in YMCA programs to be used in promotional literature.

Program Cancellation Information
1. Payment of class fee is required at time of registration in order to secure your enrollment.
2. Certain programs have a separate registration form.
3. Refunds/Credit Vouchers
Definitions:
Refund – The YMCA will send a check for the amount owed to the member/participant. Processing a refund may take up to two weeks.
Credit Vouchers – The YMCA will electronically deposit the credit amount into the member/participant’s YMCA account.
It can be redeemed toward any program, product or service the Stevens Point Area YMCA offers. It is valid for 12 months.
a) The YMCA reserves the right to cancel, reschedule or combine classes that do not have sufficient enrollment. In the event of a canceled class due to lack of enrollment, a full refund or credit will be issued.
b) A pro-rated refund will only be given if participation ceases due to medical reasons. A note from the doctor will enable one to receive a refund.
c) There are no credits given for individual classes missed.
d) No refunds/credits are given on individual classes cancelled due to weather.
e) Some programs require a deposit/registration fee that is non-refundable. Participant cancellation in these programs will result in loss of the deposit.
f) Credit vouchers expire 12 months after date of issue.
g) The YMCA will not make up or refund any programs (i.e. swim lessons, aerobic classes, camps, etc.) that fall on a holiday.
h) Any cancellation done 1 week prior to the start of a new program is eligible for a credit voucher. A $5 cancellation fee will be retained by the YMCA.
i) For School age care, Preschool, group day care, and/or camp payments, please refer to the specific handbook or registration form for any variation to this policy.

Program Cancellations
In the event of insufficient enrollment, the YMCA may need to cancel a class. If this occurs, we will contact you and issue a full refund.

Refund Policy
Call Member services for more information.

Swim Categories
Lap swim Lanes are available for patrons to swim or walk laps. Circling in lanes is recommended, and may be necessary at times of high usage. Open swim Swim time for all YMCA members and guests. Daily membership is required for guests. Water exercise Please see the program guide for class descriptions.

Transferring or Cancelling your Membership
Monthly bank draft memberships continue indefinitely, until you give the YMCA a written notice 15 days in advance of your automatic withdrawal date. A $20 service fee will be charged on any returned draft. Fees are non-refundable. If you or any family member is registered for a class during the session, your membership will not cancel until the end of that program.
• YMCA will allow members to freeze their membership up to once a year (during 12 month period) for a fee of $10 per month and automatically restart on provided date. New member fee will not apply.
• Member must notify staff proactively of absence, not retroactively in writing.
• Absence must be a minimum of 30 consecutive days in order to freeze the membership.